Privacy Policy
Last updated: August 17, 2025
This English translation is provided for convenience. In case of any discrepancy, the Japanese version prevails.
Tied Inc. (hereinafter, the "Company") handles personal information in accordance with the following privacy policy, based on the Act on the Protection of Personal Information (APPI) and other applicable laws and regulations.
1. Definition of Personal Information
In this Privacy Policy, "personal information" means personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (APPI).
2. Types of Personal Information Collected
The Company may collect the following personal information to the extent necessary for the provision of its services:
Basic Information
- Name, email address, telephone number, and address
- Date of birth, gender, and occupation or affiliated organization
- Any other information the Company deems necessary for the provision of its services
Service Usage Information
- Service usage history, access logs, and behavioral history
- Purchase history, payment information, and transaction history
- Contents of inquiries and communication history
- Any other information related to the Company's services
Technical Information
- IP addresses, device identifiers, and location information
- Cookie information, web beacons, and other information obtained through tracking technologies
- Browser information, operating system information, and network information
- Any other information obtainable through technical means
3. Methods of Collecting Personal Information
The Company acquires personal information by lawful means. Such means include, but are not limited to, the following:
- Direct input by users when using the services
- Acquisition through automated collection systems
- Provision from third parties (where permitted by laws and regulations, and where appropriate consent has been obtained)
- Collection from publicly available information
- Any other means the Company deems appropriate
4. Purposes of Use of Personal Information
The Company uses the personal information it acquires for the following purposes. These purposes of use may be expanded in line with the development of the Company's business:
Primary Purposes of Use
- Provision, operation, and improvement of the Company's services
- Customer support and responses to inquiries
- Improvement of service quality and development of new services
- Market research, data analysis, and preparation of statistics
Ancillary Purposes of Use
- Marketing, sales activities, and advertising delivery
- Notifications regarding campaigns and events
- Conducting surveys and research
- Customer relationship management and improvement of customer satisfaction
Administrative and Operational Purposes
- Identity verification, authentication, and security assurance
- Billing, payment processing, and receivables management
- Performance of contracts and transaction management
- Legal compliance, risk management, and internal controls
Other Purposes
- Any operations related to the foregoing
- Operations the Company deems related to its business
- Any other purposes the Company deems necessary
5. Provision of Personal Information to Third Parties
The Company may provide personal information to third parties in the following cases:
Provision Based on Laws and Regulations
- Where disclosure is required by laws and regulations
- Where a request is made by a government agency or similar authority
- Where necessary to protect the rights of the Company
Provision Necessary for Business Operations
- Provision to contractors entrusted with operations necessary for the provision of services
- Sharing of information with group companies, affiliated companies, and business partners
- Provision to a transferee of the business in connection with business succession, M&A, or similar transactions
- Any other cases the Company deems necessary for its business operations
Other Provision
- Where the user's consent has been obtained
- Provision in a form that does not identify individuals
- Any other cases the Company deems appropriate
6. Security Control Measures for Personal Information
The Company implements reasonable security control measures commensurate with its size and business activities. However, the Company does not guarantee complete security.
7. Your Rights
Basic Policy on the Exercise of Rights
- The Company responds to the exercise of rights under the Act on the Protection of Personal Information (APPI), including requests for disclosure, correction, and suspension of use, in accordance with applicable laws and regulations
- Identity verification procedures are required for the exercise of rights
- Fees may apply in connection with the exercise of rights
- The Company may be unable to accommodate requests due to technical or operational constraints
Limitations on the Exercise of Rights
The Company may decline requests for the exercise of rights in the following cases:
- Where restricted by laws and regulations
- Where there is a risk of harming the rights or interests of others
- Where the request would significantly impede the Company's business operations
- Where it is technically difficult to comply
- Any other cases the Company deems inappropriate
Procedure for Exercising Rights
Please submit your request to the contact point below in the prescribed manner. The Company will respond within the statutory period; for complex matters, this period may be extended.
8. Cookies and Similar Technologies
Purposes of Use
The Company uses cookies and similar technologies for purposes including service improvement, enhanced convenience, and measurement of marketing effectiveness.
Consent
By using the Company's services, you are deemed to have consented to the use of cookies and similar technologies.
Disabling Cookies
You may disable cookies through your browser settings; however, some features of the services may become unavailable as a result.
9. Data Retention and Management
Retention Period
- Personal information is retained for the period necessary to achieve the purposes of use, the period prescribed by laws and regulations, or the period the Company deems necessary
- The specific retention period is determined based on the type of data, the purpose of use, and other factors
- Even after the retention period has expired, the Company may continue to retain information for purposes such as fulfilling legal obligations and protecting its rights
Cross-Border Transfers
- The Company may transfer personal information outside of Japan for the purposes of providing services and improving operational efficiency
- Transfer destinations shall be countries or regions the Company deems appropriate
- While the Company endeavors to ensure an adequate level of protection, the level of protection may vary depending on the legal systems of the destination countries or regions
10. Contact Point for Inquiries
Tied Inc. Privacy Office
* Responses to inquiries may take some time
* The Company may be unable to respond depending on the nature of the inquiry
11. Disclaimers and Limitations
Disclaimers of the Company
- Loss or leakage of personal information caused by force majeure such as natural disasters, system failures, or communication failures
- Information leakage caused by the user's intentional conduct or negligence
- Unauthorized access, attacks, or similar acts by third parties
- Events arising from changes in laws and regulations, technical constraints, or similar circumstances
- Any other causes not attributable to the Company
Limitation of Damages
Except as provided by laws and regulations, the Company's liability with respect to the handling of personal information is limited to ordinary damages directly and actually incurred.
12. Amendments to This Privacy Policy
Right to Amend
The Company may amend this Policy at its discretion in response to changes in business policy, amendments to laws and regulations, or as otherwise necessary.
Notice of Amendments
- Material amendments will be announced on the Company's website or through other means
- Minor amendments may be made without prior notice
- Continued use of the services after an amendment constitutes deemed consent to the amended terms
13. Scope of Application and Governing Law
Scope of Application
This Policy applies to all services, websites, applications, and other offerings provided by the Company.
Governing Law and Jurisdiction
This Policy is governed by the laws of Japan, and the Tokyo District Court shall have exclusive jurisdiction as the court of first instance over any disputes relating to this Policy.
Established: October 1, 2024
Last revised: August 17, 2025
Tied Inc.
Representative Director Hayata Yamamoto